/* ── Cloudspire Customer Portal Theme ──────────────────────────────── */
/* Mirrors admin theme: Inter font, purple/blue/cyan gradient, dark/light */

*, *::before, *::after { box-sizing: border-box; }

:root {
  --portal-purple: #6366f1;
  --portal-purple-hover: #818cf8;
  --portal-blue: #2563eb;
  --portal-blue-light: #60a5fa;
  --portal-cyan: #06b6d4;
  --portal-cyan-light: #22d3ee;
  --portal-gradient: linear-gradient(135deg, #7c3aed 0%, #2563eb 50%, #06b6d4 100%);
  --portal-green: #22c55e;
  --portal-red: #ef4444;
  --portal-yellow: #eab308;
  --portal-orange: #f97316;
  --portal-ease: cubic-bezier(0.16, 1, 0.3, 1);
  --portal-duration: 0.3s;
  --portal-transition: 0.3s cubic-bezier(0.16, 1, 0.3, 1);
}

[data-bs-theme="dark"] {
  --portal-bg: #08081a;
  --portal-surface: #111128;
  --portal-surface-2: #1a1a38;
  --portal-border: rgba(129,140,248,.20);
  --portal-border-lt: rgba(99,102,241,.32);
  --portal-text: #d1d5db;
  --portal-heading: #f1f3f8;
  --portal-muted: #7b8a9e;
  --portal-glass: rgba(17, 17, 40, 0.70);
  --portal-glass-border: rgba(129, 140, 248, 0.14);
  --portal-card-bg: rgba(17, 17, 40, 0.70);
  --portal-card-shadow: 0 1px 3px rgba(0,0,0,.25), 0 4px 16px rgba(0,0,0,.15);
  --portal-card-hover-shadow: 0 8px 32px rgba(0,0,0,.35), 0 0 48px rgba(99,102,241,.06);
  --portal-input-bg: #1a1a38;
  --portal-hover-bg: rgba(99,102,241,.10);
  --portal-table-head-bg: rgba(99,102,241,.14);
  --portal-table-head-text: #e2e6ed;
  --portal-table-hover: rgba(99,102,241,.10);
  --portal-logo-filter: drop-shadow(0 1px 4px rgba(99,102,241,.20));
  --portal-link-color: #22d3ee;
  --portal-link-hover: #67e8f9;
  --portal-btn-primary-bg: rgba(37,99,235,.30);
  --portal-btn-primary-hover: rgba(37,99,235,.50);
  --portal-btn-primary-active: rgba(37,99,235,.65);
  --portal-btn-primary-border: rgba(37,99,235,.45);
  --portal-btn-danger-bg: rgba(239,68,68,.25);
  --portal-btn-danger-hover: rgba(239,68,68,.45);
  --portal-btn-danger-border: rgba(239,68,68,.40);
  --portal-btn-secondary-bg: rgba(37,99,235,.10);
  --portal-btn-secondary-hover: rgba(37,99,235,.22);
}

[data-bs-theme="light"] {
  --portal-bg: #f4f2f7;
  --portal-surface: #ffffff;
  --portal-surface-2: #eee8f8;
  --portal-border: rgba(99,102,241,.14);
  --portal-border-lt: rgba(99,102,241,.25);
  --portal-text: #3e4559;
  --portal-heading: #111827;
  --portal-muted: #6b7280;
  --portal-glass: rgba(255, 255, 255, 0.72);
  --portal-glass-border: rgba(99, 102, 241, 0.10);
  --portal-card-bg: rgba(255, 255, 255, 0.72);
  --portal-card-shadow: 0 1px 3px rgba(0,0,0,.04), 0 4px 16px rgba(99,102,241,.03);
  --portal-card-hover-shadow: 0 8px 32px rgba(99,102,241,.08), 0 2px 8px rgba(0,0,0,.05);
  --portal-input-bg: #f8fafc;
  --portal-hover-bg: rgba(99,102,241,.04);
  --portal-table-head-bg: rgba(99,102,241,.06);
  --portal-table-head-text: #111827;
  --portal-table-hover: rgba(99,102,241,.07);
  --portal-logo-filter: drop-shadow(0 1px 3px rgba(0,0,0,.10));
  --portal-link-color: #6366f1;
  --portal-link-hover: #4f46e5;
  --portal-btn-primary-bg: #2563eb;
  --portal-btn-primary-hover: #1d4ed8;
  --portal-btn-primary-active: #1e40af;
  --portal-btn-primary-border: transparent;
  --portal-btn-danger-bg: #dc2626;
  --portal-btn-danger-hover: #ef4444;
  --portal-btn-danger-border: transparent;
  --portal-btn-secondary-bg: rgba(37,99,235,.06);
  --portal-btn-secondary-hover: rgba(37,99,235,.12);
}

body {
  font-family: 'Inter', -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, sans-serif;
  background: var(--portal-bg);
  color: var(--portal-text);
  min-height: 100vh;
  -webkit-font-smoothing: antialiased;
  -moz-osx-font-smoothing: grayscale;
  position: relative;
  overflow-x: hidden;
}

/* Theme transition — smooth switching */
html[data-bs-theme] body,
html[data-bs-theme] .portal-card,
html[data-bs-theme] .portal-card-header,
html[data-bs-theme] .portal-card-body,
html[data-bs-theme] .portal-table,
html[data-bs-theme] .form-input,
html[data-bs-theme] .login-card {
  transition: background-color 0.35s ease, color 0.35s ease, border-color 0.35s ease, box-shadow 0.35s ease;
}

/* Selection highlight */
::selection {
  background: rgba(99, 102, 241, 0.35);
  color: #fff;
}
[data-bs-theme="light"] ::selection {
  background: rgba(99, 102, 241, 0.20);
  color: #111827;
}

/* Themed scrollbars */
::-webkit-scrollbar { width: 8px; height: 8px; }
::-webkit-scrollbar-track { background: transparent; }
::-webkit-scrollbar-thumb {
  background: rgba(99,102,241,.20);
  border-radius: 4px;
}
::-webkit-scrollbar-thumb:hover { background: rgba(99,102,241,.35); }
[data-bs-theme="light"] ::-webkit-scrollbar-thumb { background: rgba(99,102,241,.12); }
[data-bs-theme="light"] ::-webkit-scrollbar-thumb:hover { background: rgba(99,102,241,.22); }

/* Ambient aurora — atmospheric depth (dark mode) */
[data-bs-theme="dark"] body::before,
[data-bs-theme="dark"] body::after {
  content: '';
  position: fixed;
  pointer-events: none;
  z-index: 0;
  border-radius: 50%;
  filter: blur(120px);
}
[data-bs-theme="dark"] body::before {
  width: 600px;
  height: 600px;
  top: -8%;
  left: -5%;
  background: radial-gradient(ellipse at center, rgba(99,102,241,.08) 0%, transparent 70%);
}
[data-bs-theme="dark"] body::after {
  width: 500px;
  height: 500px;
  bottom: -5%;
  right: -5%;
  background: radial-gradient(ellipse at center, rgba(6,182,212,.05) 0%, transparent 70%);
}
/* Light mode — soft purple wash */
[data-bs-theme="light"] body::before {
  content: '';
  position: fixed;
  pointer-events: none;
  z-index: 0;
  top: -10%;
  right: -10%;
  width: 700px;
  height: 700px;
  border-radius: 50%;
  filter: blur(120px);
  background: radial-gradient(ellipse at center, rgba(99,102,241,.04) 0%, transparent 70%);
}

/* Logo dark/light switching — matches admin pattern */
/* Default: hide all, show gradient logo (dark bg) */
.logo-dark  { display: inline-block !important; }
.logo-light { display: none !important; }
.logo-white { display: none !important; }
/* Light theme content areas: show dark logo */
[data-bs-theme="light"] .logo-dark  { display: none !important; }
[data-bs-theme="light"] .logo-light { display: inline-block !important; }
[data-bs-theme="light"] .logo-white { display: none !important; }
/* Header overrides: dark=gradient logo, light=white logo (on gradient bg) */
.portal-navbar .logo-light { display: none !important; }
.portal-navbar .logo-white { display: none !important; }
.portal-navbar .logo-dark  { display: inline-block !important; }
[data-bs-theme="light"] .portal-navbar .logo-dark  { display: none !important; }
[data-bs-theme="light"] .portal-navbar .logo-light { display: none !important; }
[data-bs-theme="light"] .portal-navbar .logo-white { display: inline-block !important; }

/* ── Login Page ───────────────────────────────────────────────────── */
.portal-login-body {
  display: flex;
  align-items: center;
  justify-content: center;
  min-height: 100vh;
  background: linear-gradient(135deg, var(--portal-bg) 0%, var(--portal-surface) 50%, var(--portal-bg) 100%);
}
.login-wrap { text-align: center; padding: 2rem; }
.login-brand .logo { max-width: 280px; width: 80vw; margin-bottom: 1.5rem; }
.login-brand .tagline {
  font-size: 1rem;
  font-weight: 300;
  letter-spacing: 0.15em;
  text-transform: uppercase;
  color: var(--portal-blue);
  margin-bottom: 2rem;
}
.login-card {
  display: inline-block;
  width: 300px;
  max-width: 100%;
  text-align: left;
  background: var(--portal-card-bg);
  backdrop-filter: blur(16px);
  -webkit-backdrop-filter: blur(16px);
  border: 1px solid var(--portal-glass-border, var(--portal-border));
  border-radius: 12px;
  padding: 1.5rem;
  box-shadow: var(--portal-card-shadow);
}
.login-heading {
  font-size: 1rem;
  font-weight: 600;
  text-align: center;
  margin-bottom: 1.2rem;
  color: var(--portal-heading);
}
.field-group { margin-bottom: 0.75rem; }
.field-label {
  display: block;
  font-size: 0.7rem;
  font-weight: 500;
  letter-spacing: 0.1em;
  text-transform: uppercase;
  color: var(--portal-muted);
  margin-bottom: 0.3rem;
}
.field-hint {
  font-size: 0.72rem;
  color: var(--portal-muted);
  margin-top: 0.2rem;
}
.form-input {
  width: 100%;
  padding: 0.45rem 0.7rem;
  font-size: 0.85rem;
  font-family: inherit;
  border: 1px solid var(--portal-border);
  border-radius: 8px;
  background: var(--portal-input-bg);
  color: var(--portal-heading);
  outline: none;
  transition: border-color 0.2s;
}
/* Keep login form inputs full-size */
.login-card .form-input { padding: 0.7rem 0.9rem; font-size: 1rem; }
.form-input:focus {
  border-color: var(--portal-purple);
  box-shadow: 0 0 0 3px rgba(99,102,241,.20), 0 0 16px rgba(99,102,241,.08);
}
/* Custom select chevron — matches admin indigo arrow */
select.form-input {
  border-color: var(--portal-border-lt);
  background-image: url("data:image/svg+xml,%3csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 16 16'%3e%3cpath fill='none' stroke='%236366f1' stroke-linecap='round' stroke-linejoin='round' stroke-width='2' d='m2 5 6 6 6-6'/%3e%3c/svg%3e");
  background-repeat: no-repeat;
  background-position: right 0.6rem center;
  background-size: 14px 10px;
  padding-right: 2rem;
  appearance: none;
  -webkit-appearance: none;
}
select.form-input option {
  background: var(--portal-input-bg);
  color: var(--portal-heading);
}
.btn-login {
  display: block;
  width: 100%;
  margin-top: 1rem;
  padding: 0.65rem;
  font-size: 0.85rem;
  font-family: inherit;
  font-weight: 500;
  letter-spacing: 0.1em;
  text-transform: uppercase;
  border: 1px solid var(--portal-btn-primary-border);
  border-radius: 8px;
  background: var(--portal-btn-primary-bg);
  color: #fff;
  cursor: pointer;
  transition: all var(--portal-transition);
  box-shadow: 0 1px 3px rgba(37,99,235,.15);
}
.btn-login:hover {
  background: var(--portal-btn-primary-hover);
  box-shadow: 0 4px 16px rgba(37,99,235,.25);
  transform: translateY(-1px);
}
.btn-login:active { transform: translateY(0); box-shadow: 0 1px 2px rgba(37,99,235,.20); }
[data-bs-theme="light"] .btn-login {
  background: linear-gradient(135deg, #2563eb 0%, #3b82f6 100%);
  border-color: transparent;
  box-shadow: 0 2px 8px rgba(37,99,235,.20);
}
[data-bs-theme="light"] .btn-login:hover {
  background: linear-gradient(135deg, #1d4ed8 0%, #2563eb 100%);
  box-shadow: 0 4px 20px rgba(37,99,235,.30);
}
.login-error {
  margin-top: 1rem;
  padding: 0.6rem 0.8rem;
  border-radius: 6px;
  background: rgba(239,68,68,.1);
  border: 1px solid rgba(239,68,68,.3);
  color: var(--portal-red);
  font-size: 0.85rem;
}
.login-success {
  margin-top: 1rem;
  padding: 0.6rem 0.8rem;
  border-radius: 6px;
  background: rgba(34,197,94,.1);
  border: 1px solid rgba(34,197,94,.3);
  color: var(--portal-green);
  font-size: 0.85rem;
}
.login-links {
  text-align: center;
  margin-top: 1.2rem;
}
.login-links a {
  font-size: 0.8rem;
  color: var(--portal-muted);
  text-decoration: none;
  transition: color 0.2s;
}
.login-links a:hover { color: var(--portal-purple); }
.admin-login-link { margin-top: 2rem; }
.admin-login-link a {
  display: inline-block;
  font-size: 0.75rem;
  color: var(--portal-muted);
  text-decoration: none;
  padding: 0.4rem 1.2rem;
  border-radius: 6px;
  background: var(--portal-surface);
  border: 1px solid var(--portal-border);
  transition: border-color 0.2s, color 0.2s, background 0.2s;
}
.admin-login-link a:hover {
  color: var(--portal-purple);
  border-color: var(--portal-border-lt);
  background: var(--portal-surface-2);
}

/* ── Navbar — matches admin .onc-header ───────────────────────────── */
.portal-navbar {
  position: sticky;
  top: 0;
  z-index: 100;
  display: flex;
  align-items: center;
  justify-content: space-between;
  padding: 0.6rem 1rem;
  background: rgba(5, 5, 16, 0.92);
  backdrop-filter: blur(24px);
  -webkit-backdrop-filter: blur(24px);
  border-bottom: 1px solid rgba(129, 140, 248, 0.12);
  box-shadow: 0 1px 0 0 rgba(99,102,241,.08), 0 4px 24px rgba(0,0,0,.25);
}
/* Gradient accent line at top */
.portal-navbar::before {
  content: '';
  position: absolute;
  top: 0;
  left: 0;
  right: 0;
  height: 2px;
  background: var(--portal-gradient);
  z-index: 1;
}
/* Light mode: gradient header background */
[data-bs-theme="light"] .portal-navbar {
  background: linear-gradient(135deg, rgba(99,102,241,.92) 0%, rgba(37,99,235,.92) 50%, rgba(6,182,212,.92) 100%);
  backdrop-filter: blur(24px);
  -webkit-backdrop-filter: blur(24px);
  border-bottom: 1px solid rgba(255,255,255,.12);
  box-shadow: 0 4px 24px rgba(99,102,241,.15);
}
[data-bs-theme="light"] .portal-navbar::before {
  background: rgba(255,255,255,.15);
}

.portal-nav-left {
  display: flex;
  align-items: center;
  gap: 0.75rem;
}
.nav-logo { height: 44px; filter: var(--portal-logo-filter); transition: filter 0.3s cubic-bezier(0.16,1,0.3,1); }
.nav-divider {
  width: 1px;
  height: 28px;
  background: rgba(255,255,255,.15);
}
.nav-title {
  font-size: 1.05rem;
  font-weight: 600;
  color: #e5e7eb;
  letter-spacing: 0.08em;
  text-transform: uppercase;
}
[data-bs-theme="light"] .nav-title { color: #fff; }
.portal-nav-tabs {
  display: flex;
  align-items: center;
  gap: 0.25rem;
}
.nav-tab {
  display: flex;
  align-items: center;
  justify-content: center;
  padding: 0.35rem 0.5rem;
  color: #94a3b8;
  background: none;
  border: none;
  border-radius: 6px;
  cursor: pointer;
  text-decoration: none;
  transition: all 0.25s cubic-bezier(0.16,1,0.3,1);
}
.nav-tab:hover {
  color: #fff;
  background: rgba(255,255,255,.12);
}
.nav-tab.active {
  color: #fff;
  background: rgba(255,255,255,.18);
  font-weight: 600;
}
/* Light mode: nav tabs need white-ish text on gradient bg */
[data-bs-theme="light"] .nav-tab {
  color: rgba(255,255,255,.7);
}
[data-bs-theme="light"] .nav-tab:hover {
  color: #fff;
  background: rgba(255,255,255,.12);
}
[data-bs-theme="light"] .nav-tab.active {
  color: #fff;
  background: rgba(255,255,255,.18);
}
/* SMS new-message badge */
.nav-tab, .mobile-tab { position: relative; }
.sms-badge {
  position: absolute;
  top: 4px;
  right: 4px;
  width: 8px;
  height: 8px;
  border-radius: 50%;
  background: #ef4444;
  box-shadow: 0 0 4px rgba(239,68,68,.6);
}
.mobile-tab .sms-badge {
  position: static;
  display: inline-block;
  margin-left: 6px;
  vertical-align: middle;
}
/* Unified messaging additions */
.sms-type-badge {
  font-size: 9px; font-weight: 600; padding: 1px 5px; border-radius: 3px;
  text-transform: uppercase; letter-spacing: .3px; position: absolute; top: 8px; right: 8px;
}
.sms-type-chat, .sms-type-direct { background: #059669; color: #fff; }
.sms-type-sms { background: #2563eb; color: #fff; }
.sms-type-group { background: #7c3aed; color: #fff; }
.sms-unread-badge {
  position: absolute; top: 8px; right: 70px; min-width: 18px; height: 18px;
  border-radius: 9px; background: var(--portal-purple); color: #fff;
  font-size: 10px; font-weight: 700; display: flex; align-items: center;
  justify-content: center; padding: 0 5px;
}
.sms-bubble-system {
  text-align: center; color: var(--portal-muted); font-size: 11px;
  font-style: italic; padding: 4px 14px; margin: 6px auto;
  background: var(--portal-surface, rgba(17,17,40,0.5));
  border-radius: 12px; max-width: fit-content; align-self: center;
  border: 1px solid var(--portal-border);
}
.sms-bubble-sender {
  font-size: 11px; font-weight: 600; color: var(--portal-purple);
  margin-bottom: 2px;
}
.sms-read-receipt {
  font-size: 10px; color: var(--portal-muted); margin-left: 4px;
}
[contenteditable]:empty:before {
  content: attr(data-placeholder);
  color: var(--portal-muted);
  pointer-events: none;
}
.sms-compose-input[contenteditable] {
  min-height: 20px;
  max-height: 120px;
  overflow-y: auto;
  white-space: pre-wrap;
  word-break: break-word;
}
.sms-thread-item { position: relative; }
.portal-nav-right {
  display: flex;
  align-items: center;
  gap: 0.5rem;
}
.nav-user {
  font-size: 0.78rem;
  color: #94a3b8;
}
[data-bs-theme="light"] .nav-user { color: rgba(255,255,255,.85); }
.btn-icon {
  display: flex;
  align-items: center;
  justify-content: center;
  width: 32px;
  height: 32px;
  border: 1px solid rgba(255,255,255,.15);
  border-radius: 6px;
  background: none;
  color: #e5e7eb;
  cursor: pointer;
  font-size: 1rem;
  text-decoration: none;
  transition: all 0.3s cubic-bezier(0.16,1,0.3,1);
}
.btn-icon:hover {
  color: #fff;
  background: rgba(255,255,255,.12);
  border-color: rgba(255,255,255,.4);
}
/* Portal switcher pill button */
.portal-switcher {
  display: inline-flex;
  align-items: center;
  gap: 5px;
  font-size: 11px;
  font-weight: 600;
  letter-spacing: 0.04em;
  text-transform: uppercase;
  text-decoration: none;
  padding: 5px 12px;
  border-radius: 6px;
  background: linear-gradient(135deg, rgba(99,102,241,0.15), rgba(6,182,212,0.15));
  border: 1px solid rgba(99,102,241,0.3);
  color: #a5b4fc;
  transition: all 0.2s;
  white-space: nowrap;
}
.portal-switcher:hover {
  color: #c7d2fe;
  background: linear-gradient(135deg, rgba(99,102,241,0.25), rgba(6,182,212,0.25));
  border-color: rgba(99,102,241,0.5);
}
[data-bs-theme="light"] .portal-switcher {
  color: #fff;
  background: linear-gradient(135deg, #6366f1, #2563eb);
  border-color: #6366f1;
}
[data-bs-theme="light"] .portal-switcher:hover {
  color: #fff;
  background: linear-gradient(135deg, #4f46e5, #1d4ed8);
  border-color: #4f46e5;
}
.portal-hamburger {
  display: flex;
  align-items: center;
  justify-content: center;
  width: 36px;
  height: 36px;
  border: none;
  background: none;
  color: #e5e7eb;
  cursor: pointer;
}

/* ── Mobile Menu ──────────────────────────────────────────────────── */
.mobile-menu {
  display: none;
  position: fixed;
  top: 52px;
  left: 0;
  right: 0;
  bottom: 0;
  z-index: 99;
  background: var(--portal-surface);
  padding: 1rem;
  flex-direction: column;
  gap: 0.25rem;
}
.mobile-menu.open { display: flex; }
.mobile-menu-user {
  font-size: 0.85rem;
  color: var(--portal-muted);
  padding: 0.5rem 0.75rem;
  border-bottom: 1px solid var(--portal-border);
  margin-bottom: 0.5rem;
}
.mobile-tab {
  display: block;
  width: 100%;
  text-align: left;
  padding: 0.75rem;
  font-size: 0.9rem;
  font-family: inherit;
  font-weight: 500;
  color: var(--portal-text);
  background: none;
  border: none;
  border-radius: 8px;
  cursor: pointer;
  text-decoration: none;
}
.mobile-tab:hover, .mobile-tab.active { background: var(--portal-hover-bg); color: var(--portal-purple); }
.mobile-tab-logout { color: var(--portal-red); }

/* ── Main Content ─────────────────────────────────────────────────── */
.portal-main {
  max-width: 1600px;
  margin: 0 auto;
  padding: 1.5rem 1rem;
  position: relative;
  z-index: 1;
}
.tab-pane { display: none; }
.tab-pane.active { display: block; }
.tab-loading { text-align: center; padding: 3rem; }

/* ── Cards — glassmorphic surfaces (matches admin) ───────────────── */
.portal-card {
  background: var(--portal-card-bg);
  backdrop-filter: blur(16px);
  -webkit-backdrop-filter: blur(16px);
  border: 1px solid var(--portal-glass-border, var(--portal-border));
  border-radius: 12px;
  margin-bottom: 0.75rem;
  box-shadow: var(--portal-card-shadow);
  transition: transform var(--portal-transition), box-shadow var(--portal-transition), border-color var(--portal-transition);
  overflow: hidden;
  position: relative;
}
/* Gradient border shimmer on hover */
.portal-card::before {
  content: '';
  position: absolute;
  inset: 0;
  border-radius: inherit;
  padding: 1px;
  background: linear-gradient(135deg, rgba(99,102,241,.12) 0%, transparent 40%, transparent 60%, rgba(6,182,212,.10) 100%);
  -webkit-mask: linear-gradient(#fff 0 0) content-box, linear-gradient(#fff 0 0);
  -webkit-mask-composite: xor;
  mask-composite: exclude;
  pointer-events: none;
  opacity: 0;
  transition: opacity var(--portal-transition);
}
.portal-card:hover::before { opacity: 1; }
[data-bs-theme="light"] .portal-card {
  background: var(--portal-card-bg);
  backdrop-filter: blur(12px);
  -webkit-backdrop-filter: blur(12px);
}
[data-bs-theme="light"] .portal-card::before {
  background: linear-gradient(135deg, rgba(99,102,241,.06) 0%, transparent 40%, transparent 60%, rgba(6,182,212,.05) 100%);
}
.portal-card-header {
  padding: 0.55rem 0.85rem;
  border-bottom: 1px solid rgba(99, 102, 241, 0.22);
  font-weight: 600;
  font-size: 0.9rem;
  color: var(--portal-heading);
  background: rgba(99,102,241,.14);
  border-radius: 12px 12px 0 0;
  letter-spacing: 0.02em;
}
[data-bs-theme="light"] .portal-card-header {
  background: rgba(99,102,241,.12);
  border-bottom: 1px solid rgba(99, 102, 241, 0.20);
  box-shadow: 0 1px 0 rgba(99, 102, 241, 0.06);
}
.portal-card-body { padding: 0.65rem 0.85rem; }

/* ── Form Elements ────────────────────────────────────────────────── */
.portal-form-row {
  display: flex;
  align-items: center;
  gap: 0.5rem;
  padding: 0.35rem 0.85rem;
  border-bottom: 1px solid var(--portal-border);
  transition: background 0.15s;
}
.portal-form-row:hover { background: var(--portal-hover-bg); }
.portal-form-row:last-child { border-bottom: none; }
.portal-form-label {
  flex: 0 0 160px;
  font-size: 0.8rem;
  font-weight: 500;
  color: var(--portal-heading);
}
.portal-form-value { flex: 1; }
.portal-form-hint {
  font-size: 0.72rem;
  color: var(--portal-muted);
  margin-top: 0.2rem;
}
.portal-form-row.form-row-disabled {
  opacity: 0.45;
  pointer-events: none;
}
.tone-preview-btn {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  width: 32px;
  height: 32px;
  border: none;
  border-radius: 8px;
  background: transparent;
  color: var(--portal-muted);
  cursor: pointer;
  transition: color 0.15s, background 0.15s;
  flex-shrink: 0;
}
.tone-preview-btn:hover {
  color: var(--portal-accent);
  background: var(--portal-hover-bg);
}
.tone-preview-btn.playing {
  color: var(--portal-green);
}

/* ── Toggle Switch ────────────────────────────────────────────────── */
.toggle-switch {
  position: relative;
  display: inline-block;
  width: 42px;
  height: 24px;
}
.toggle-switch input { opacity: 0; width: 0; height: 0; }
.toggle-slider {
  position: absolute;
  inset: 0;
  background: var(--portal-border-lt);
  border-radius: 24px;
  cursor: pointer;
  transition: background 0.2s;
}
.toggle-slider::before {
  content: '';
  position: absolute;
  left: 3px;
  top: 3px;
  width: 18px;
  height: 18px;
  background: #fff;
  border-radius: 50%;
  transition: transform 0.2s;
}
.toggle-switch input:checked + .toggle-slider { background: var(--portal-green); }
.toggle-switch input:checked + .toggle-slider::before { transform: translateX(18px); }

/* ── Tables ───────────────────────────────────────────────────────── */
.portal-table {
  width: 100%;
  border-collapse: collapse;
}
.portal-table th {
  padding: 0.65rem 0.5rem;
  text-align: left;
  font-weight: 600;
  font-size: 0.78rem;
  text-transform: uppercase;
  letter-spacing: 0.06em;
  color: var(--portal-table-head-text, var(--portal-heading));
  background: var(--portal-table-head-bg, transparent);
  border-bottom: 1px solid var(--portal-border);
}
.portal-table td {
  padding: 0.35rem 0.5rem;
  border-bottom: 1px solid var(--portal-border);
  vertical-align: middle;
}
.portal-table tbody tr:nth-child(even) { background: rgba(99,102,241,.04); }
[data-bs-theme="dark"] .portal-table tbody tr:nth-child(even) { background: rgba(255,255,255,.03); }
.portal-table tbody tr:hover { background: var(--portal-table-hover, var(--portal-hover-bg)); }
.portal-table tbody tr:last-child td { border-bottom: none; }

/* ── Badges ───────────────────────────────────────────────────────── */
.badge-status {
  display: inline-flex;
  align-items: center;
  gap: 0.3rem;
  padding: 0.15rem 0.5rem;
  border-radius: 6px;
  font-size: 0.78rem;
  font-weight: 600;
  letter-spacing: 0.02em;
  text-transform: uppercase;
}
.badge-green { background: rgba(34,197,94,.15); color: var(--portal-green); border: 1px solid rgba(34,197,94,.25); }
.badge-red { background: rgba(239,68,68,.15); color: var(--portal-red); border: 1px solid rgba(239,68,68,.25); }
.badge-yellow { background: rgba(234,179,8,.15); color: var(--portal-yellow); border: 1px solid rgba(234,179,8,.25); }
.badge-gray { background: rgba(100,116,139,.15); color: var(--portal-muted); border: 1px solid rgba(100,116,139,.25); }
.badge-blue { background: rgba(37,99,235,.15); color: var(--portal-blue); border: 1px solid rgba(37,99,235,.25); }
.badge-cyan { background: rgba(6,182,212,.15); color: var(--portal-cyan); border: 1px solid rgba(6,182,212,.25); }
.badge-pulse { animation: badge-pulse 1s ease-in-out infinite; }
@keyframes badge-pulse { 0%, 100% { opacity: 1; } 50% { opacity: 0.5; } }

/* ── Buttons — glass fill with depth (matches admin) ─────────────── */
.btn-portal {
  padding: 0.3rem 0.7rem;
  font-size: 0.78rem;
  font-family: inherit;
  font-weight: 500;
  border: 1px solid var(--portal-border);
  border-radius: 8px;
  background: var(--portal-btn-secondary-bg);
  backdrop-filter: blur(8px);
  -webkit-backdrop-filter: blur(8px);
  color: var(--portal-heading);
  cursor: pointer;
  transition: all var(--portal-transition);
  position: relative;
}
.btn-portal:hover {
  border-color: var(--portal-purple);
  background: var(--portal-btn-secondary-hover);
  transform: translateY(-1px);
}
.btn-portal:active { transform: translateY(0); }
.btn-portal-primary {
  background: var(--portal-btn-primary-bg);
  color: #fff;
  border: 1px solid var(--portal-btn-primary-border);
  box-shadow: 0 1px 3px rgba(37,99,235,.15);
}
.btn-portal-primary:hover {
  background: var(--portal-btn-primary-hover);
  border-color: var(--portal-blue-light);
  box-shadow: 0 4px 16px rgba(37,99,235,.25);
  transform: translateY(-1px);
}
.btn-portal-primary:active {
  background: var(--portal-btn-primary-active);
  transform: translateY(0);
  box-shadow: 0 1px 2px rgba(37,99,235,.20);
}
/* Light mode: solid gradient buttons */
[data-bs-theme="light"] .btn-portal-primary {
  background: linear-gradient(135deg, #2563eb 0%, #3b82f6 100%);
  border-color: transparent;
  box-shadow: 0 2px 8px rgba(37,99,235,.20);
}
[data-bs-theme="light"] .btn-portal-primary:hover {
  background: linear-gradient(135deg, #1d4ed8 0%, #2563eb 100%);
  box-shadow: 0 4px 20px rgba(37,99,235,.30);
}
.btn-portal-danger {
  background: var(--portal-btn-danger-bg);
  color: #fff;
  border: 1px solid var(--portal-btn-danger-border);
  box-shadow: 0 1px 3px rgba(239,68,68,.12);
}
.btn-portal-danger:hover {
  background: var(--portal-btn-danger-hover);
  box-shadow: 0 4px 16px rgba(239,68,68,.20);
  transform: translateY(-1px);
}
.btn-portal-danger:active { transform: translateY(0); }
[data-bs-theme="light"] .btn-portal-danger {
  background: linear-gradient(135deg, #dc2626, #ef4444);
  border-color: transparent;
  box-shadow: 0 2px 8px rgba(239,68,68,.20);
}
[data-bs-theme="light"] .btn-portal-danger:hover {
  background: linear-gradient(135deg, #b91c1c, #dc2626);
  box-shadow: 0 4px 20px rgba(239,68,68,.30);
}
.btn-portal-sm { padding: 0.2rem 0.45rem; font-size: 0.72rem; border-radius: 6px; }
.btn-portal svg { vertical-align: -0.125em; }
.btn-portal-icon {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  width: 32px;
  height: 32px;
  padding: 0;
  border: 1px solid rgba(99,102,241,.08);
  border-radius: 8px;
  background: rgba(99,102,241,.03);
  color: var(--portal-muted);
  cursor: pointer;
  transition: all 0.15s ease;
}
.btn-portal-icon:hover {
  background: var(--portal-hover-bg);
  border-color: var(--portal-purple);
  color: var(--portal-purple);
  box-shadow: 0 1px 3px rgba(99,102,241,.10);
}
.btn-portal-icon.btn-portal-danger {
  border-color: rgba(239,68,68,.08);
  background: rgba(239,68,68,.02);
}
.btn-portal-icon.btn-portal-danger:hover {
  background: rgba(239,68,68,.06);
  border-color: rgba(239,68,68,.35);
  color: var(--portal-red);
  box-shadow: 0 1px 3px rgba(239,68,68,.10);
}

/* ── Softphone Layout ─────────────────────────────────────────────── */
.softphone-layout {
  display: flex;
  gap: 1rem;
  padding: 1rem 0;
  align-items: flex-start;
}
.softphone-widget {
  width: 300px;
  min-width: 300px;
  background: var(--portal-card-bg);
  backdrop-filter: blur(16px);
  -webkit-backdrop-filter: blur(16px);
  border: 1px solid var(--portal-glass-border, var(--portal-border));
  border-radius: 16px;
  padding: 1.25rem;
  position: relative;
  box-shadow: var(--portal-card-shadow);
}
.sp-side-panel {
  flex: 1;
  min-width: 0;
  display: flex;
  flex-direction: column;
  gap: 0.75rem;
}
.sp-panel-loading { text-align: center; padding: 2rem; }

/* Quick Actions */
.sp-quick-actions {
  display: flex;
  gap: 0.4rem;
  flex-wrap: wrap;
}
.sp-quick-btn {
  display: inline-flex;
  align-items: center;
  gap: 0.35rem;
  padding: 0.4rem 0.7rem;
  font-size: 0.75rem;
  font-family: inherit;
  font-weight: 500;
  color: var(--portal-heading);
  background: var(--portal-surface-2);
  border: 1px solid var(--portal-border);
  border-radius: 8px;
  cursor: pointer;
  transition: all 0.15s;
}
.sp-quick-btn:hover { border-color: var(--portal-purple); background: var(--portal-hover-bg); }
.sp-quick-btn.sp-dnd-active { border-color: #ef4444; background: rgba(239,68,68,0.12); color: #ef4444; }
.sp-quick-btn.sp-dnd-active svg { opacity: 1; }
.sp-quick-btn:disabled { opacity: 0.5; pointer-events: none; }
/* Tab badge dots (voicemail, missed calls) */
.tab-badge-dot { position: absolute; top: 4px; right: 4px; width: 8px; height: 8px; border-radius: 50%; background: #ef4444; pointer-events: none; }
.nav-tab { position: relative; }
.sp-quick-btn svg { opacity: 0.7; }

/* Pause reason picker */
.sp-pause-picker {
  background: var(--portal-surface);
  border: 1px solid var(--portal-border);
  border-radius: 8px;
  padding: 0.25rem;
  min-width: 180px;
  max-width: 260px;
  box-shadow: 0 8px 24px rgba(0,0,0,0.25);
}
.sp-pause-picker-title {
  font-size: 0.7rem;
  font-weight: 600;
  text-transform: uppercase;
  letter-spacing: 0.05em;
  color: var(--portal-muted);
  padding: 0.35rem 0.5rem 0.2rem;
}
.sp-pause-picker-item {
  display: block;
  width: 100%;
  text-align: left;
  background: none;
  border: none;
  color: var(--portal-heading);
  font-size: 0.82rem;
  padding: 0.4rem 0.5rem;
  border-radius: 4px;
  cursor: pointer;
}
.sp-pause-picker-item:hover { background: var(--portal-hover-bg); }
.sp-pause-picker-noreason { color: var(--portal-muted); font-style: italic; }
.sp-quick-btn .sp-vm-badge {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  min-width: 16px;
  height: 16px;
  padding: 0 4px;
  font-size: 0.6rem;
  font-weight: 700;
  background: var(--portal-red);
  color: #fff;
  border-radius: 8px;
}

/* Recent calls list — scrollable, shows ~5 entries */
.sp-recent-list {
  list-style: none;
  padding: 0;
  margin: 0;
  max-height: 220px;
  overflow-y: auto;
}
.sp-recent-item {
  display: flex;
  align-items: center;
  gap: 0.5rem;
  padding: 0.4rem 0.6rem;
  border-bottom: 1px solid var(--portal-border);
  cursor: pointer;
  transition: background 0.12s;
  font-size: 0.8rem;
}
.sp-recent-item:last-child { border-bottom: none; }
.sp-recent-item:hover { background: var(--portal-hover-bg); }
.sp-recent-dir {
  flex: 0 0 auto;
  font-size: 0.85rem;
  opacity: 0.5;
}
.sp-recent-dir.in { color: var(--portal-cyan); }
.sp-recent-dir.out { color: var(--portal-blue); }
.sp-recent-dir.missed { color: var(--portal-red); opacity: 1; }
.sp-missed .sp-recent-number { color: var(--portal-red); }
.sp-recent-info { flex: 1; min-width: 0; }
.sp-recent-number { font-family: 'SF Mono', 'Fira Code', 'Consolas', monospace; font-size: 0.78rem; color: var(--portal-heading); }
.sp-recent-name { font-size: 0.7rem; color: var(--portal-muted); overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.sp-recent-name-primary { font-size: 0.78rem; color: var(--portal-heading); font-weight: 500; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.sp-recent-number-secondary { font-family: 'SF Mono', 'Fira Code', 'Consolas', monospace; font-size: 0.68rem; color: var(--portal-muted); }
.sp-missed .sp-recent-number-secondary { color: var(--portal-red); }
.sp-recent-meta { flex: 0 0 auto; text-align: right; }
.sp-recent-date { font-size: 0.65rem; color: var(--portal-muted); }
.sp-recent-status { font-size: 0.6rem; font-weight: 600; text-transform: uppercase; }
.sp-recent-status.ANSWERED { color: var(--portal-green); }
.sp-recent-status.NO\ ANSWER, .sp-recent-status.BUSY, .sp-recent-status.FAILED { color: var(--portal-red); }

/* Extension directory */
.sp-ext-list {
  list-style: none;
  padding: 0;
  margin: 0;
  display: grid;
  grid-template-columns: repeat(auto-fill, minmax(170px, 1fr));
  gap: 1px;
}
.sp-ext-item {
  display: flex;
  align-items: center;
  gap: 0.4rem;
  padding: 0.35rem 0.5rem;
  cursor: pointer;
  transition: background 0.12s;
  font-size: 0.78rem;
  border-radius: 4px;
}
.sp-ext-item:hover { background: var(--portal-hover-bg); }
.sp-ext-num {
  flex: 0 0 auto;
  font-family: 'SF Mono', 'Fira Code', 'Consolas', monospace;
  font-size: 0.78rem;
  font-weight: 600;
  color: var(--portal-purple);
  min-width: 35px;
}
.sp-ext-name {
  color: var(--portal-text);
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

/* BLF status dots */
.sp-blf-dot {
  display: inline-block;
  width: 8px;
  height: 8px;
  border-radius: 50%;
  flex-shrink: 0;
  background: var(--portal-muted);
  opacity: 0.4;
}
.sp-blf-dot.sp-blf-idle { background: var(--portal-green); opacity: 1; }
.sp-blf-dot.sp-blf-inuse { background: var(--portal-red); opacity: 1; }
.sp-blf-dot.sp-blf-ringing { background: var(--portal-yellow); opacity: 1; animation: pulse 1s infinite; }
.sp-blf-dot.sp-blf-unavailable { background: var(--portal-muted); opacity: 0.6; }
/* BLF dot inside quick-action buttons — positioned inline */
.sp-quick-btn .sp-blf-dot { margin-right: 0.15rem; }
.sp-status {
  display: flex;
  align-items: center;
  gap: 0.4rem;
  margin-bottom: 1rem;
  font-size: 0.75rem;
  color: var(--portal-muted);
}
.sp-status-dot {
  width: 8px;
  height: 8px;
  border-radius: 50%;
  background: var(--portal-muted);
  transition: background 0.3s;
}
.sp-status-dot.connected { background: var(--portal-green); }
.sp-status-dot.error { background: var(--portal-red); }
.sp-status-dot.ringing { background: var(--portal-yellow); animation: pulse 1s infinite; }

@keyframes pulse {
  0%, 100% { opacity: 1; }
  50% { opacity: 0.3; }
}

.sp-display { margin-bottom: 1rem; }
.sp-number-input {
  width: 100%;
  padding: 0.6rem;
  font-size: 1.4rem;
  font-family: inherit;
  font-weight: 300;
  text-align: center;
  letter-spacing: 0.05em;
  border: none;
  background: transparent;
  color: var(--portal-heading);
  outline: none;
}
.sp-number-input::placeholder { color: var(--portal-muted); font-weight: 300; }
.sp-call-info { text-align: center; }
.sp-call-name { font-size: 1.1rem; font-weight: 600; color: var(--portal-heading); }
.sp-call-number { font-size: 0.85rem; color: var(--portal-muted); }
.sp-call-timer { font-size: 1.5rem; font-weight: 300; color: var(--portal-heading); margin-top: 0.5rem; font-variant-numeric: tabular-nums; }

.sp-dialpad {
  display: grid;
  grid-template-columns: repeat(3, 1fr);
  gap: 6px;
  margin-bottom: 1rem;
}
.sp-key {
  display: flex;
  flex-direction: column;
  align-items: center;
  justify-content: center;
  padding: 0.65rem;
  font-size: 1.2rem;
  font-family: inherit;
  font-weight: 400;
  color: var(--portal-heading);
  background: var(--portal-surface-2);
  border: 1px solid var(--portal-border);
  border-radius: 10px;
  cursor: pointer;
  transition: all 0.1s;
  user-select: none;
  -webkit-tap-highlight-color: transparent;
}
.sp-key small { font-size: 0.55rem; letter-spacing: 0.15em; color: var(--portal-muted); line-height: 1; }
.sp-key:hover { background: var(--portal-hover-bg); border-color: var(--portal-purple); }
.sp-key:active { transform: scale(0.95); }

.sp-actions {
  display: flex;
  justify-content: center;
  gap: 1rem;
}
.sp-btn {
  display: flex;
  align-items: center;
  justify-content: center;
  width: 56px;
  height: 56px;
  border-radius: 50%;
  border: none;
  cursor: pointer;
  transition: all 0.15s;
}
.sp-btn-call { background: var(--portal-green); color: #fff; }
.sp-btn-call:hover { background: #16a34a; transform: scale(1.05); }
.sp-btn-hangup { background: var(--portal-red); color: #fff; }
.sp-btn-hangup:hover { background: #dc2626; transform: scale(1.05); }

/* Attended transfer consultation state */
#consultStatus { color: var(--portal-text); font-size: 0.9rem; }
#consultTarget { font-size: 0.85rem; }
#transferPhase2 .modal-footer { justify-content: center; }

.sp-incall-actions {
  display: flex;
  justify-content: center;
  gap: 0.5rem;
  margin-top: 0.75rem;
  flex-wrap: wrap;
}
.sp-incall-btn {
  display: flex;
  align-items: center;
  gap: 0.3rem;
  padding: 0.4rem 0.65rem;
  font-size: 0.72rem;
  font-family: inherit;
  font-weight: 500;
  color: var(--portal-heading);
  background: var(--portal-surface-2);
  border: 1px solid var(--portal-border);
  border-radius: 6px;
  cursor: pointer;
  transition: all 0.15s;
}
.sp-incall-btn:hover { border-color: var(--portal-purple); }
.sp-incall-btn.active { background: rgba(99,102,241,.15); border-color: var(--portal-purple); color: var(--portal-purple); }

.sp-audio-select {
  margin-top: 0.75rem;
  padding-top: 0.75rem;
  border-top: 1px solid var(--portal-border);
}
.sp-audio-select label {
  display: block;
  font-size: 0.7rem;
  font-weight: 500;
  color: var(--portal-muted);
  margin-bottom: 0.2rem;
  margin-top: 0.4rem;
}
.sp-audio-select label:first-child { margin-top: 0; }
.sp-audio-toggle {
  position: absolute;
  bottom: 1rem;
  right: 1rem;
  background: none;
  border: none;
  color: var(--portal-muted);
  cursor: pointer;
  padding: 0.25rem;
}
.sp-audio-toggle:hover { color: var(--portal-heading); }

/* ── Incoming Call Overlay ─────────────────────────────────────────── */
/* ── Incoming Call Banner (top bar, non-blocking) ─────────────────── */
.incoming-call-banner {
  position: fixed;
  top: 0;
  left: 0;
  right: 0;
  z-index: 200;
  display: flex;
  justify-content: center;
  padding: 0.5rem 1rem;
  animation: banner-slide-in 0.3s ease-out;
}
@keyframes banner-slide-in { from { transform: translateY(-100%); } to { transform: translateY(0); } }
.incoming-call-banner-inner {
  display: flex;
  align-items: center;
  gap: 1rem;
  padding: 0.6rem 1.2rem;
  background: var(--portal-surface, #1e1e2f);
  border: 1px solid var(--portal-green);
  border-radius: 12px;
  box-shadow: 0 4px 24px rgba(0,0,0,.5), 0 0 24px rgba(34,197,94,.15);
  max-width: 600px;
  width: 100%;
}
[data-bs-theme="light"] .incoming-call-banner-inner { background: #fff; }
.incoming-call-banner-info {
  display: flex;
  align-items: center;
  gap: 0.6rem;
  flex: 1;
  min-width: 0;
}
.incoming-call-banner-label {
  font-size: 0.65rem;
  font-weight: 600;
  text-transform: uppercase;
  letter-spacing: 0.08em;
  color: var(--portal-green);
  white-space: nowrap;
  animation: badge-pulse 1s ease-in-out infinite;
}
.incoming-call-banner-name {
  font-size: 0.95rem;
  font-weight: 600;
  color: var(--portal-heading);
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}
.incoming-call-banner-number {
  font-size: 0.8rem;
  color: var(--portal-muted);
  white-space: nowrap;
}
.incoming-call-banner-actions {
  display: flex;
  gap: 0.6rem;
  flex-shrink: 0;
}
.incoming-call-banner-actions .sp-btn { width: 36px; height: 36px; }
@media (max-width: 480px) {
  .incoming-call-banner-inner { flex-wrap: wrap; gap: 0.5rem; }
  .incoming-call-banner-info { flex-basis: 100%; }
  .incoming-call-banner-actions { margin-left: auto; }
}

/* ── Agent Panel ──────────────────────────────────────────────────── */
.agent-status-bar {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 1rem;
  padding: 0.75rem 1rem;
  background: var(--portal-card-bg);
  border: 1px solid var(--portal-border);
  border-radius: 10px;
  margin-bottom: 0.75rem;
  box-shadow: var(--portal-card-shadow);
}
.agent-status-label { font-size: 0.82rem; font-weight: 600; color: var(--portal-heading); }
.agent-call-timer {
  font-family: 'SF Mono', 'Fira Code', 'Consolas', monospace;
  font-size: 0.82rem;
  font-weight: 600;
  color: var(--portal-blue);
  margin-left: 0.5rem;
}
.agent-queue-card { margin-bottom: 0.75rem; }
.agent-queue-card .portal-card-header { padding: 0.5rem 0.75rem; }
.agent-queue-card .portal-card-body { padding: 0.5rem 0.75rem; }

/* Queue stats grid */
.queue-stats-grid, .perf-stats-grid {
  display: grid;
  grid-template-columns: repeat(6, 1fr);
  gap: 0.5rem;
  margin-bottom: 0.35rem;
}
.queue-stat {
  display: flex;
  flex-direction: column;
  align-items: center;
  padding: 0.3rem 0.25rem;
  background: var(--portal-surface-2);
  border-radius: 6px;
  border: 1px solid var(--portal-border);
}
.queue-stat-value {
  font-size: 1rem;
  font-weight: 700;
  color: var(--portal-heading);
  line-height: 1.2;
}
.queue-stat-value.stat-alert {
  color: var(--portal-red);
  animation: stat-pulse 1.5s ease-in-out infinite;
}
@keyframes stat-pulse {
  0%, 100% { opacity: 1; }
  50% { opacity: 0.6; }
}
.queue-stat-label {
  font-size: 0.65rem;
  color: var(--portal-muted);
  text-transform: uppercase;
  letter-spacing: 0.03em;
}
.agent-session-info {
  font-size: 0.78rem;
  color: var(--portal-muted);
}
.agent-session-info .code-mono {
  font-family: 'SF Mono', 'Fira Code', 'Consolas', monospace;
  color: var(--portal-heading);
}
@media (max-width: 768px) {
  .queue-stats-grid, .perf-stats-grid { grid-template-columns: repeat(3, 1fr); }
  .agent-status-bar { flex-direction: column; align-items: flex-start; gap: 0.5rem; }
}

/* ── Supervisor Dashboard ────────────────────────────────────────── */
.dash-toolbar {
  display: flex;
  align-items: center;
  justify-content: space-between;
  padding: 0.6rem 1rem;
  background: var(--portal-card-bg);
  border: 1px solid var(--portal-border);
  border-radius: 10px;
  margin-bottom: 0.75rem;
  box-shadow: var(--portal-card-shadow);
}
.dash-toolbar-left { display: flex; align-items: center; }
.dash-title { font-size: 0.9rem; font-weight: 600; color: var(--portal-heading); }
.dash-toolbar-right { display: flex; gap: 0.5rem; align-items: center; }

/* Queue overview cards */
.dash-queue-grid {
  display: grid;
  grid-template-columns: repeat(auto-fill, minmax(220px, 1fr));
  gap: 0.75rem;
  margin-bottom: 0.75rem;
}
.dash-queue-card {
  background: var(--portal-card-bg);
  border: 1px solid var(--portal-border);
  border-radius: 10px;
  padding: 0.6rem 0.75rem;
  box-shadow: var(--portal-card-shadow);
}
.dash-queue-name {
  font-size: 0.78rem;
  font-weight: 600;
  color: var(--portal-heading);
  margin-bottom: 0.4rem;
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}
.dash-queue-stats {
  display: grid;
  grid-template-columns: repeat(3, 1fr);
  gap: 0.3rem;
}
.dash-qstat {
  display: flex;
  flex-direction: column;
  align-items: center;
  padding: 0.2rem;
  background: var(--portal-surface-2);
  border-radius: 5px;
  border: 1px solid var(--portal-border);
}
.dash-qstat-val {
  font-size: 0.95rem;
  font-weight: 700;
  color: var(--portal-heading);
  line-height: 1.2;
}
.dash-qstat-val.stat-alert {
  color: var(--portal-red);
  animation: stat-pulse 1.5s ease-in-out infinite;
}
.dash-qstat-lbl {
  font-size: 0.58rem;
  color: var(--portal-muted);
  text-transform: uppercase;
  letter-spacing: 0.03em;
}

/* Agent table */
.dash-agents-card .portal-card-header { padding: 0.5rem 0.75rem; }
.dash-agent-table { font-size: 0.82rem; }
.dash-agent-table th { font-size: 0.7rem; text-transform: uppercase; letter-spacing: 0.04em; }
.dash-agent-table td { vertical-align: middle; padding: 0.35rem 0.5rem; }

/* Status dots */
.dash-dot {
  display: inline-block;
  width: 10px;
  height: 10px;
  border-radius: 50%;
  vertical-align: middle;
}
.dash-dot-avail { background: var(--portal-green); box-shadow: 0 0 6px rgba(34,197,94,.4); }
.dash-dot-oncall { background: var(--portal-blue); box-shadow: 0 0 6px rgba(37,99,235,.4); animation: stat-pulse 2s ease-in-out infinite; }
.dash-dot-direct { background: var(--portal-cyan); box-shadow: 0 0 6px rgba(6,182,212,.4); }
.dash-dot-ringing { background: var(--portal-yellow); box-shadow: 0 0 6px rgba(234,179,8,.4); animation: stat-pulse 0.8s ease-in-out infinite; }
.dash-dot-paused { background: var(--portal-yellow); box-shadow: 0 0 6px rgba(234,179,8,.3); }
.dash-dot-offline { background: var(--portal-muted); opacity: 0.5; }
.row-paused { background: rgba(234, 179, 8, 0.08); }

/* Action buttons */
.btn-portal-xs {
  padding: 2px 6px;
  font-size: 0.72rem;
  line-height: 1.3;
  border-radius: 4px;
}
.dash-action, .dash-dial-action { margin-right: 2px; }

/* Pause modal overlay */
.dash-pause-modal {
  position: fixed;
  inset: 0;
  background: rgba(0,0,0,0.5);
  z-index: 1050;
  display: flex;
  align-items: center;
  justify-content: center;
}
.dash-pause-inner {
  background: var(--portal-surface);
  border: 1px solid var(--portal-border);
  border-radius: 10px;
  padding: 1.25rem;
  min-width: 260px;
  box-shadow: 0 8px 32px rgba(0,0,0,.3);
}
.dash-pause-title {
  font-size: 0.9rem;
  font-weight: 600;
  color: var(--portal-heading);
  margin-bottom: 0.75rem;
}

/* Wallboard mode */
.dash-wallboard {
  position: fixed;
  inset: 0;
  z-index: 1040;
  overflow-y: auto;
  background: var(--portal-bg);
  padding: 1rem;
}
.dash-wallboard .dash-title { font-size: 1.3rem; }
.dash-wallboard .dash-queue-grid { grid-template-columns: repeat(auto-fill, minmax(280px, 1fr)); }
.dash-wallboard .dash-queue-name { font-size: 1rem; }
.dash-wallboard .dash-qstat-val { font-size: 1.5rem; }
.dash-wallboard .dash-qstat-lbl { font-size: 0.72rem; }
.dash-wallboard .dash-agent-table { font-size: 1rem; }
.dash-wallboard .dash-agent-table th { font-size: 0.82rem; }
.dash-wallboard .dash-dot { width: 14px; height: 14px; }

@media (max-width: 768px) {
  .dash-queue-grid { grid-template-columns: 1fr; }
  .dash-toolbar { flex-direction: column; gap: 0.5rem; align-items: flex-start; }
}

/* ── Pagination ───────────────────────────────────────────────────── */
.portal-pagination {
  display: flex;
  justify-content: center;
  gap: 0.25rem;
  margin-top: 1rem;
}
.portal-pagination button {
  padding: 0.35rem 0.65rem;
  font-size: 0.78rem;
  font-family: inherit;
  border: 1px solid var(--portal-border);
  border-radius: 6px;
  background: var(--portal-surface);
  color: var(--portal-text);
  cursor: pointer;
}
.portal-pagination button.active {
  background: var(--portal-purple);
  color: #fff;
  border-color: var(--portal-purple);
}
.portal-pagination button:disabled {
  opacity: 0.4;
  cursor: default;
}

/* ── Audio Player ─────────────────────────────────────────────────── */
.mini-player {
  display: inline-flex;
  align-items: center;
  gap: 0.3rem;
}
.mini-player button {
  background: none;
  border: none;
  color: var(--portal-blue);
  cursor: pointer;
  padding: 0.15rem;
}
.mini-player button:hover { color: var(--portal-purple); }

/* ── Voicemail ────────────────────────────────────────────────────── */
.vm-new { font-weight: 600; }
.vm-new td { background: rgba(37,99,235,.05); }

/* ── Responsive ───────────────────────────────────────────────────── */
@media (max-width: 768px) {
  .portal-main { padding: 1rem 0.5rem; }
  .portal-form-row { flex-direction: column; align-items: flex-start; gap: 0.3rem; }
  .portal-form-label { flex: none; }
  .softphone-layout { flex-direction: column; align-items: center; }
  .softphone-widget { width: 100%; max-width: 320px; min-width: auto; }
  .sp-side-panel { width: 100%; max-width: 320px; }
  .portal-table { font-size: 0.85rem; }
  .portal-table th, .portal-table td { padding: 0.3rem 0.4rem; }
  .nav-logo { height: 28px; }
  .nav-divider { height: 20px; }
  .nav-title { display: none; }
  .portal-navbar .nav-divider:first-of-type { display: none; }
  .btn-icon { width: 28px; height: 28px; font-size: 0.95rem; }
}

/* ── Utility ──────────────────────────────────────────────────────── */
.text-mono { font-family: 'SF Mono', 'Fira Code', 'Consolas', monospace; font-size: 0.85em; }
.text-muted { color: var(--portal-muted) !important; }
.text-center { text-align: center; }
.text-right { text-align: right; }
.mt-1 { margin-top: 0.5rem; }
.mt-2 { margin-top: 1rem; }
.mb-1 { margin-bottom: 0.5rem; }
.mb-2 { margin-bottom: 1rem; }
.gap-05 { gap: 0.25rem; }
.gap-1 { gap: 0.5rem; }
.code-mono { font-family: "SFMono-Regular", Consolas, "Liberation Mono", Menlo, monospace; font-size: 0.9em; letter-spacing: 0.05em; }
.d-flex { display: flex; }
.d-inline-flex { display: inline-flex; }
.d-none { display: none; }
.text-nowrap { white-space: nowrap; }
.align-center { align-items: center; }
.justify-between { justify-content: space-between; }
.flex-wrap { flex-wrap: wrap; }

/* ── Empty State ──────────────────────────────────────────────────── */
.empty-state {
  text-align: center;
  padding: 2rem;
  color: var(--portal-muted);
  font-size: 0.85rem;
}
.empty-state-hero {
  display: flex; flex-direction: column; align-items: center; justify-content: center;
  min-height: 220px; gap: 0.75rem; padding: 2.5rem 1rem;
}
.empty-state-icon {
  width: 56px; height: 56px; border-radius: 50%;
  display: flex; align-items: center; justify-content: center;
}
.empty-state-icon svg { width: 26px; height: 26px; stroke: #fff; fill: none; stroke-width: 2; stroke-linecap: round; stroke-linejoin: round; }
.empty-state-icon.muted { background: linear-gradient(135deg, #94a3b8, #64748b); }
.empty-state-icon.error { background: linear-gradient(135deg, #f87171, #dc2626); }
.empty-state-title { font-size: 0.92rem; font-weight: 600; color: var(--portal-heading); }
.empty-state-sub { font-size: 0.78rem; color: var(--portal-muted); max-width: 300px; text-align: center; line-height: 1.4; }

/* ── Filters Bar ──────────────────────────────────────────────────── */
.filter-bar {
  display: flex;
  gap: 1.25rem;
  align-items: center;
  flex-wrap: wrap;
  margin-bottom: 0.75rem;
  padding: 0.5rem 0.75rem;
  background: var(--portal-card-bg);
  border: 1px solid var(--portal-border);
  border-radius: 12px;
  box-shadow: var(--portal-card-shadow);
}
.filter-bar input, .filter-bar select {
  padding: 0.3rem 0.55rem;
  font-size: 0.78rem;
  font-family: inherit;
  border: 1px solid var(--portal-border);
  border-radius: 8px;
  background: var(--portal-input-bg);
  color: var(--portal-text);
}
.filter-bar input:focus, .filter-bar select:focus {
  border-color: var(--portal-purple);
  outline: none;
  box-shadow: 0 0 0 3px rgba(99,102,241,.15);
}
.filter-bar label { font-size: 0.78rem; }

/* ── Notification toast ───────────────────────────────────────────── */
.portal-toast {
  position: fixed;
  bottom: 1.5rem;
  right: 1.5rem;
  z-index: 300;
  padding: 0.65rem 1rem;
  border-radius: 8px;
  font-size: 0.82rem;
  font-weight: 500;
  color: #fff;
  box-shadow: 0 4px 12px rgba(0,0,0,.2);
  animation: toastIn 0.3s ease;
  transition: opacity 0.3s;
}
.portal-toast.success { background: var(--portal-green); }
.portal-toast.error { background: var(--portal-red); }
@keyframes toastIn {
  from { transform: translateY(1rem); opacity: 0; }
  to { transform: translateY(0); opacity: 1; }
}

/* ── SMS Messages Tab ───────────────────────────────────────────────── */
.sms-container {
  display: flex;
  height: calc(100vh - 120px);
  overflow: hidden;
}
.sms-sidebar {
  width: 320px;
  min-width: 260px;
  border-right: 1px solid var(--portal-border);
  display: flex;
  flex-direction: column;
  overflow: hidden;
  background: var(--portal-surface);
}
.sms-sidebar-header {
  display: flex;
  gap: 0.5rem;
  padding: 0.75rem;
  border-bottom: 1px solid var(--portal-border);
  align-items: center;
}
.sms-did-select {
  flex: 1;
  font-size: 0.85rem;
}
.sms-thread-list {
  flex: 1;
  overflow-y: auto;
}
.sms-thread-item {
  padding: 0.75rem;
  border-bottom: 1px solid var(--portal-border);
  cursor: pointer;
  transition: background 0.15s;
}
.sms-thread-item:hover { background: var(--portal-hover-bg); }
.sms-thread-item.active { background: var(--portal-border); }
.sms-thread-number {
  font-weight: 600;
  font-size: 0.9rem;
  margin-bottom: 2px;
}
.sms-thread-name {
  font-weight: 600;
  font-size: 0.9rem;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}
.sms-thread-number-sub {
  font-family: 'SF Mono', 'Fira Code', 'Consolas', monospace;
  font-size: 0.7rem;
  color: var(--portal-muted);
  margin-bottom: 2px;
}
.sms-thread-preview {
  font-size: 0.8rem;
  color: var(--portal-muted);
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
  max-width: 100%;
}
.sms-thread-time {
  font-size: 0.7rem;
  color: var(--portal-muted);
  margin-top: 2px;
}
.sms-chat {
  flex: 1;
  display: flex;
  flex-direction: column;
  background: var(--portal-bg);
}
.sms-chat-empty {
  display: flex;
  align-items: center;
  justify-content: center;
  flex: 1;
  color: var(--portal-muted);
  font-size: 0.9rem;
}
.sms-chat-header {
  padding: 0.75rem 1rem;
  border-bottom: 1px solid var(--portal-border);
  background: var(--portal-surface);
}
.sms-chat-messages {
  flex: 1;
  overflow-y: auto;
  padding: 1rem;
  display: flex;
  flex-direction: column;
  gap: 0.5rem;
}
.sms-bubble {
  max-width: 75%;
  padding: 0.5rem 0.75rem;
  border-radius: 1rem;
  word-wrap: break-word;
  font-size: 0.9rem;
  line-height: 1.4;
}
.sms-bubble-in {
  align-self: flex-start;
  background: var(--portal-surface);
  border: 1px solid var(--portal-border);
  border-bottom-left-radius: 4px;
}
.sms-bubble-out {
  align-self: flex-end;
  background: var(--portal-purple);
  color: #fff;
  border-bottom-right-radius: 4px;
}
.sms-bubble-text { white-space: pre-wrap; }
.sms-bubble-media {
  display: block;
  margin-top: 6px;
  border-radius: 8px;
  overflow: hidden;
  max-width: 240px;
  text-decoration: none;
}
.sms-bubble-media img {
  display: block;
  width: 100%;
  height: auto;
  max-height: 320px;
  object-fit: cover;
  background: rgba(0,0,0,0.1);
}
.sms-bubble-attachment {
  display: inline-block;
  margin-top: 4px;
  padding: 4px 8px;
  background: rgba(0,0,0,0.08);
  border-radius: 4px;
  font-size: 0.8rem;
  text-decoration: none;
  color: inherit;
}
.sms-bubble-time {
  font-size: 0.65rem;
  opacity: 0.7;
  margin-top: 4px;
  text-align: right;
}
.sms-media { margin-bottom: 4px; }
.sms-media img {
  max-width: 240px;
  max-height: 200px;
  border-radius: 0.5rem;
  cursor: pointer;
}
.sms-compose {
  padding: 0.75rem;
  border-top: 1px solid var(--portal-border);
  display: flex;
  flex-wrap: wrap;
  gap: 0.5rem;
  align-items: flex-end;
  background: var(--portal-surface);
  flex-shrink: 0;
}
.sms-compose-input {
  flex: 1;
  resize: none;
  border: 1px solid var(--portal-border);
  border-radius: 1rem;
  padding: 0.5rem 0.75rem;
  font-size: 0.9rem;
  background: var(--portal-bg);
  color: var(--portal-text);
  outline: none;
  min-height: 38px;
  max-height: 120px;
}
.sms-compose-input:focus { border-color: var(--portal-purple); }
.sms-send-btn {
  white-space: nowrap;
  border-radius: 1rem;
  padding: 0.5rem 1rem;
}
.sms-new-to {
  display: flex;
  gap: 0.5rem;
  width: 100%;
}
.sms-new-to .form-input {
  border-radius: 1rem;
  padding: 0.5rem 0.75rem;
  font-size: 0.9rem;
  min-height: 38px;
  border: 1px solid var(--portal-border);
  background: var(--portal-bg);
  color: var(--portal-text);
  outline: none;
}
.sms-new-to .form-input:focus { border-color: var(--portal-purple); }

@media (max-width: 767.98px) {
  .sms-container { flex-direction: column; height: calc(100vh - 100px); }
  .sms-sidebar { width: 100%; max-height: 40vh; min-width: unset; border-right: none; border-bottom: 1px solid var(--portal-border); }
  .sms-bubble { max-width: 90%; }
}

/* ── BLF Key Customization (Admin-Style) ───────────────────────────── */
.blf-make-card + .blf-make-card { margin-top: 0.75rem; }

.blf-table { width: 100%; border-collapse: collapse; font-size: 0.85rem; }
.blf-table th { text-align: left; padding: 0.35rem 0.5rem; background: var(--portal-table-head-bg); color: var(--portal-table-head-text); font-weight: 600; font-size: 0.75rem; text-transform: uppercase; letter-spacing: 0.03em; }
.blf-table td { padding: 0.35rem 0.5rem; border-bottom: 1px solid var(--portal-border); vertical-align: middle; }
.blf-table th:first-child, .blf-table td:first-child { width: 2rem; text-align: center; }

/* Editable grid columns */
.blf-table-edit .blf-col-drag { width: 30px; text-align: center; }
.blf-table-edit .blf-col-pos { width: 50px; text-align: center; }
.blf-table-edit .blf-col-group { width: 180px; }
.blf-table-edit .blf-col-type { width: 140px; }
.blf-table-edit .blf-col-value { width: 220px; }
.blf-table-edit .blf-col-actions { width: 40px; text-align: center; }

/* Inputs/selects in BLF grid */
.blf-table-edit .form-input { font-size: 0.85rem; padding: 0.25rem 0.45rem; width: 100%; }
.blf-table-edit select.form-input { min-width: 0; }
.blf-table-edit .blf-key-label { width: 100%; }

/* Drag handle */
.blf-drag-handle { cursor: grab; font-size: 1.2rem; color: var(--portal-muted); user-select: none; }
.blf-drag-handle:hover { color: var(--portal-text); }
.sortable-ghost { opacity: 0.4; }
.sortable-chosen { background: var(--portal-surface-2); }

/* Remove button */
.btn-icon-sm { background: none; border: 1px solid var(--portal-border); color: var(--portal-muted); cursor: pointer; width: 1.5rem; height: 1.5rem; display: inline-flex; align-items: center; justify-content: center; border-radius: 4px; font-size: 0.85rem; line-height: 1; padding: 0; transition: all 0.15s; }
.btn-icon-sm:hover { border-color: var(--portal-purple); color: var(--portal-purple); }
.blf-remove:hover { border-color: var(--portal-red); color: var(--portal-red); }

@media (max-width: 767.98px) {
  .blf-table-edit td { display: block; border: none; padding: 0.15rem 0.5rem; }
  .blf-table-edit tr { display: block; border-bottom: 1px solid var(--portal-border); padding: 0.35rem 0; }
  .blf-table-edit thead { display: none; }
  .blf-table-edit .blf-col-drag { display: inline-block; width: auto; }
  .blf-table-edit .blf-col-pos { display: inline-block; width: auto; }
  .blf-table-edit .blf-col-actions { display: inline-block; width: auto; float: right; }
  .blf-table-edit .form-input { width: 100%; }
}

/* ── Cloudspire Assist Panel ──────────────────────────────────────── */
.assist-panel { border-left: 3px solid var(--portal-purple); }
.assist-panel .portal-card-header { font-weight: 600; }
.assist-caller-info { font-size: 0.8rem; font-weight: 400; }
.assist-guidance-list { max-height: 280px; overflow-y: auto; padding: 0.25rem 0; }
.assist-guidance-card { padding: 0.5rem 0.65rem; margin-bottom: 0.35rem; border-radius: 6px; border-left: 3px solid var(--portal-purple); background: var(--portal-surface-2); }
.assist-type-suggestion { border-left-color: var(--portal-blue); }
.assist-type-compliance { border-left-color: var(--portal-red); background: rgba(239,68,68,.08); }
.assist-type-action { border-left-color: var(--portal-green); }
.assist-type-info { border-left-color: var(--portal-cyan); }
.assist-guidance-label { font-size: 0.65rem; font-weight: 600; text-transform: uppercase; letter-spacing: 0.05em; margin-bottom: 0.15rem; color: var(--portal-muted); }
.assist-type-compliance .assist-guidance-label { color: var(--portal-red); }
.assist-type-action .assist-guidance-label { color: var(--portal-green); }
.assist-guidance-content { font-size: 0.82rem; line-height: 1.4; }
.assist-transcript-header { font-size: 0.7rem; font-weight: 600; text-transform: uppercase; letter-spacing: 0.05em; }
.assist-transcript { max-height: 160px; overflow-y: auto; font-size: 0.78rem; line-height: 1.5; padding: 0.25rem 0; }
.assist-transcript-line { padding: 0.1rem 0; }
.assist-speaker-label { font-weight: 600; }
.assist-speaker-0 .assist-speaker-label { color: var(--portal-cyan); }
.assist-speaker-1 .assist-speaker-label { color: var(--portal-purple); }

/* ── AI Branding ── */
.ai-text { background: var(--portal-gradient); -webkit-background-clip: text; -webkit-text-fill-color: transparent; background-clip: text; }

/* ── SMS Queue Section (Messages Sidebar) ──────────────────────────── */
.sms-queue-section {
  background: rgba(124, 58, 237, 0.06);
  border-bottom: 2px solid rgba(124, 58, 237, 0.20);
  padding: 0;
  flex-shrink: 0;
  max-height: 35vh;
  overflow-y: auto;
}
.sms-queue-header {
  display: flex;
  align-items: center;
  gap: 0.5rem;
  padding: 0.5rem 0.75rem;
  font-size: 0.85rem;
  border-bottom: 1px solid rgba(124, 58, 237, 0.12);
}
.sms-queue-dot {
  width: 8px; height: 8px;
  border-radius: 50%;
  background: var(--portal-green);
  flex-shrink: 0;
}
.sms-queue-badge {
  background: #7c3aed;
  color: #fff;
  font-size: 10px;
  font-weight: 700;
  padding: 1px 6px;
  border-radius: 9px;
  min-width: 18px;
  text-align: center;
  margin-left: auto;
}
.sms-queue-card {
  padding: 0.5rem 0.75rem;
  border-bottom: 1px solid rgba(124, 58, 237, 0.10);
  transition: background 0.15s;
}
.sms-queue-card:hover {
  background: rgba(124, 58, 237, 0.08);
}
.sms-queue-card-name {
  font-weight: 600;
  font-size: 0.85rem;
  margin-bottom: 2px;
}
.sms-queue-card-preview {
  font-size: 0.78rem;
  color: var(--portal-muted);
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
  margin-bottom: 4px;
}
.sms-queue-card-footer {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 0.5rem;
}
.sms-queue-wait-time {
  font-size: 0.7rem;
  color: #d97706;
  font-weight: 600;
}
.sms-queue-claim-btn {
  font-size: 11px !important;
  padding: 2px 10px !important;
}

/* ── Q Badge (conversation list) ───────────────────────────────────── */
.sms-q-badge {
  display: inline-block;
  background: #7c3aed;
  color: #fff;
  font-size: 9px;
  font-weight: 700;
  padding: 1px 4px;
  border-radius: 3px;
  vertical-align: middle;
  line-height: 1.2;
}

/* ── Queue Action Buttons (chat header) ────────────────────────────── */
.sms-queue-actions {
  display: flex;
  gap: 4px;
  margin-left: auto;
}

/* ── Transfer Modal ────────────────────────────────────────────────── */
.sms-transfer-modal-backdrop {
  position: fixed;
  top: 0; left: 0; right: 0; bottom: 0;
  background: rgba(0, 0, 0, 0.5);
  z-index: 1050;
  display: flex;
  align-items: center;
  justify-content: center;
}
.sms-transfer-modal {
  background: var(--portal-surface, #1a1a38);
  border: 1px solid var(--portal-border);
  border-radius: 8px;
  width: 360px;
  max-width: 90vw;
  box-shadow: 0 8px 32px rgba(0,0,0,0.3);
}
.sms-transfer-modal-header {
  display: flex;
  justify-content: space-between;
  align-items: center;
  padding: 0.75rem 1rem;
  border-bottom: 1px solid var(--portal-border);
}
.sms-transfer-close {
  background: none;
  border: none;
  font-size: 1.3rem;
  color: var(--portal-muted);
  cursor: pointer;
  line-height: 1;
  padding: 0 4px;
}
.sms-transfer-close:hover { color: var(--portal-text); }
.sms-transfer-modal-body {
  padding: 1rem;
}
.sms-transfer-label {
  display: block;
  font-size: 0.85rem;
  color: var(--portal-muted);
  margin-bottom: 0.35rem;
}

/* ── SMS Agent Queue Rows (Agent Panel) ────────────────────────────── */
.sms-agent-queue-row {
  border-bottom: 1px solid var(--portal-border);
}
.sms-agent-queue-row:last-child {
  border-bottom: none;
}

/* ── Presence Sidebar ─────────────────────────────────────────────── */
.presence-sidebar {
  position: fixed;
  top: 48px;
  right: 0;
  width: 280px;
  height: calc(100vh - 48px);
  background: var(--portal-surface);
  border-left: 1px solid var(--portal-border);
  transform: translateX(100%);
  transition: transform 0.25s cubic-bezier(0.16, 1, 0.3, 1);
  z-index: 90;
  display: flex;
  flex-direction: column;
  overflow: hidden;
}
.presence-sidebar.open {
  transform: translateX(0);
}
/* Push main content when sidebar is open (desktop only) */
@media (min-width: 769px) {
  body.presence-sidebar-open .portal-main {
    margin-right: 280px;
    transition: margin-right 0.25s cubic-bezier(0.16, 1, 0.3, 1);
  }
}

.presence-sidebar-header {
  padding: 0.75rem 1rem;
  border-bottom: 1px solid var(--portal-border);
  display: flex;
  align-items: center;
  justify-content: space-between;
  font-size: 0.82rem;
  font-weight: 700;
}
.presence-sidebar-header .team-count {
  background: var(--portal-purple);
  color: #fff;
  padding: 1px 6px;
  border-radius: 10px;
  font-size: 0.7rem;
  font-weight: 600;
}

.presence-sidebar-list {
  flex: 1;
  overflow-y: auto;
  padding: 0.5rem 0;
}

.presence-user {
  display: flex;
  flex-direction: row;
  align-items: center;
  gap: 0.6rem;
  padding: 0.45rem 1rem;
  transition: background 0.15s;
}
.presence-user:hover {
  background: var(--portal-hover-bg);
}
.presence-user-info {
  flex: 1;
  min-width: 0;
}
.presence-avatar {
  width: 28px;
  height: 28px;
  border-radius: 50%;
  flex-shrink: 0;
  object-fit: cover;
}
.presence-avatar-initials {
  background: linear-gradient(135deg, #6366f1, #2563eb);
  color: #fff;
  font-size: 0.7rem;
  font-weight: 600;
  display: flex;
  align-items: center;
  justify-content: center;
}
.presence-user-name {
  display: block;
  font-weight: 500;
  font-size: 0.82rem;
  line-height: 1.3;
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}
.presence-user-ext {
  display: block;
  font-size: 0.72rem;
  color: var(--portal-muted);
  line-height: 1.3;
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}
.presence-user-text {
  font-size: 0.68rem;
  color: var(--portal-muted);
  font-style: italic;
  white-space: nowrap;
  flex-shrink: 0;
  margin-left: auto;
  padding-left: 0.5rem;
}

/* ── Presence Dots ────────────────────────────────────────────────── */
.presence-dot {
  width: 10px;
  height: 10px;
  border-radius: 50%;
  flex-shrink: 0;
  display: inline-block;
}
.presence-dot.available { background: #22c55e; }
.presence-dot.on_call { background: #ef4444; }
.presence-dot.ringing { background: #ef4444; animation: presencePulse 1s infinite; }
.presence-dot.meeting { background: #ef4444; }
.presence-dot.away { background: #f59e0b; }
.presence-dot.dnd {
  background: #ef4444;
  position: relative;
}
.presence-dot.dnd::after {
  content: '';
  position: absolute;
  top: 50%;
  left: 2px;
  right: 2px;
  height: 2px;
  background: #fff;
  transform: translateY(-50%);
  border-radius: 1px;
}
.presence-dot.offline {
  background: transparent;
  border: 2px solid #6b7280;
}

.nav-presence-dot {
  width: 8px;
  height: 8px;
  border-radius: 50%;
  flex-shrink: 0;
  display: inline-block;
  cursor: pointer;
  vertical-align: middle;
  margin-right: 0.3rem;
}
.nav-presence-dot.available { background: #22c55e; }
.nav-presence-dot.on_call { background: #ef4444; }
.nav-presence-dot.ringing { background: #ef4444; animation: presencePulse 1s infinite; }
.nav-presence-dot.meeting { background: #ef4444; }
.nav-presence-dot.away { background: #f59e0b; }
.nav-presence-dot.dnd {
  background: #ef4444;
  position: relative;
}
.nav-presence-dot.dnd::after {
  content: '';
  position: absolute;
  top: 50%;
  left: 1.5px;
  right: 1.5px;
  height: 1.5px;
  background: #fff;
  transform: translateY(-50%);
  border-radius: 1px;
}
.nav-presence-dot.offline {
  background: transparent;
  border: 2px solid #6b7280;
}

@keyframes presencePulse {
  0%, 100% { opacity: 1; }
  50% { opacity: 0.3; }
}

/* ── Status Popover ───────────────────────────────────────────────── */
.presence-popover {
  position: absolute;
  top: calc(100% + 8px);
  right: 0;
  width: 260px;
  background: var(--portal-surface);
  border: 1px solid var(--portal-border);
  border-radius: 10px;
  box-shadow: 0 8px 24px rgba(0,0,0,0.25);
  z-index: 200;
  padding: 0.75rem;
  display: none;
}
.presence-popover.show {
  display: block;
}

.presence-popover-title {
  font-size: 0.75rem;
  font-weight: 700;
  text-transform: uppercase;
  color: var(--portal-muted);
  letter-spacing: 0.04em;
  margin-bottom: 0.5rem;
}

.presence-option {
  display: flex;
  flex-direction: row;
  align-items: center;
  gap: 0.5rem;
  padding: 0.4rem 0.5rem;
  border-radius: 6px;
  cursor: pointer;
  transition: background 0.15s;
}
.presence-option:hover {
  background: var(--portal-hover-bg);
}
.presence-option.active {
  background: var(--portal-hover-bg);
}

.presence-popover-divider {
  height: 1px;
  background: var(--portal-border);
  margin: 0.5rem 0;
}

.presence-popover input[type="text"] {
  width: 100%;
  padding: 0.4rem 0.6rem;
  border: 1px solid var(--portal-border);
  border-radius: 6px;
  background: var(--portal-input-bg);
  color: var(--portal-text);
  font-size: 0.8rem;
  font-family: inherit;
}
.presence-popover input[type="text"]:focus {
  outline: none;
  border-color: var(--portal-purple);
  box-shadow: 0 0 0 2px rgba(99,102,241,.25);
}

.presence-popover select {
  width: 100%;
  padding: 0.4rem 0.6rem;
  border: 1px solid var(--portal-border);
  border-radius: 6px;
  background: var(--portal-input-bg);
  color: var(--portal-text);
  font-size: 0.8rem;
  font-family: inherit;
}
.presence-popover select:focus {
  outline: none;
  border-color: var(--portal-purple);
  box-shadow: 0 0 0 2px rgba(99,102,241,.25);
}

.presence-popover-actions {
  display: flex;
  align-items: center;
  justify-content: space-between;
  margin-top: 0.5rem;
}
.btn-set-status {
  background: var(--portal-purple);
  color: #fff;
  border: none;
  border-radius: 6px;
  padding: 0.35rem 0.75rem;
  font-size: 0.78rem;
  font-weight: 600;
  cursor: pointer;
  font-family: inherit;
}
.btn-set-status:hover {
  background: var(--portal-purple-hover);
}
.btn-clear-status {
  background: none;
  border: none;
  color: var(--portal-muted);
  font-size: 0.75rem;
  text-decoration: underline;
  cursor: pointer;
  font-family: inherit;
}
.btn-clear-status:hover {
  color: var(--portal-red);
}

/* ── Presence Responsive ──────────────────────────────────────────── */
@media (max-width: 768px) {
  .presence-sidebar {
    width: 100%;
    height: calc(100vh - 48px);
  }
  .presence-popover {
    position: fixed;
    top: 50%;
    left: 50%;
    right: auto;
    transform: translate(-50%, -50%);
    width: 90%;
    max-width: 300px;
  }
}

/* ── Presence Light Mode ──────────────────────────────────────────── */
[data-bs-theme="light"] .presence-sidebar {
  background: var(--portal-surface);
  border-left-color: var(--portal-border);
}
[data-bs-theme="light"] .presence-user:hover {
  background: var(--portal-hover-bg);
}
[data-bs-theme="light"] .presence-popover {
  background: var(--portal-surface);
  border-color: var(--portal-border);
  box-shadow: 0 8px 24px rgba(0,0,0,0.10);
}
[data-bs-theme="light"] .presence-popover input[type="text"] {
  background: var(--portal-input-bg);
  border-color: var(--portal-border);
  color: var(--portal-text);
}
[data-bs-theme="light"] .presence-popover select {
  background: var(--portal-input-bg);
  border-color: var(--portal-border);
  color: var(--portal-text);
}

/* Force select dropdown readability in light mode — Chrome ignores CSS on <option> */
[data-bs-theme="light"] select.form-input {
  background-color: #ffffff;
  color: #111827;
  color-scheme: light;
}
[data-bs-theme="light"] select.form-input option {
  background-color: #ffffff;
  color: #111827;
}
[data-bs-theme="dark"] select.form-input {
  color-scheme: dark;
}